Nupu Learning OÜ is committed to protecting the privacy of its customers. The company's online activities comply with all relevant European Union regulations and the laws of the Republic of Estonia.
Processing of Personal Data
The responsible processor of personal data for the online store nupu.eu is Nupu Learning OÜ (registration number 14973953), located at Võidujooksu 1-6, Tallinn, 13628, Estonia.
Contact:
- Phone: +372 53451715
- Email: nupu@nupu.eu
Payment processing data is transferred to the authorized processor Montonio Finance UAB.
What Personal Data Is Processed
The website processes the following personal data:
- Name, phone number, and email address;
- Delivery address;
- Bank account number;
- Purchase and payment details;
- Customer support data.
Purpose of Processing Personal Data
Personal data is used for the following purposes:
- Managing customer orders and delivering goods.
- Analyzing purchase history (e.g., purchase date, items, quantity, customer details) to understand customer preferences.
- Issuing refunds using the bank account number.
- Resolving customer inquiries using personal data such as email, phone number, and name.
- Processing IP addresses or network identifiers to ensure the website functions properly and for generating usage statistics.
Legal Basis
Personal data is processed:
- To fulfill contractual obligations with the customer;
- To comply with legal obligations (e.g., accounting and consumer dispute resolution).
Recipients of Personal Data
Personal data may be transferred to:
- Customer support for managing purchases and resolving customer inquiries;
- IT service providers to ensure website functionality.
Data Security
Personal data is stored on servers located in EU member states or countries with adequate data protection standards. Access to data is restricted to employees and service providers who require it for technical support or customer service.
Access to Data and Consent Withdrawal
Customers can access their personal data or withdraw consent by contacting customer support via email at nupu@nupu.eu.
Retention of Personal Data
- Purchase history: retained for 3 years.
- Payment or consumer disputes: retained until the claim is resolved.
- Accounting data: retained for 7 years.
Data Deletion and Transfer
- Data deletion requests: processed within 1 month.
- Data transfer requests: processed within 1 month, subject to verification.
Dispute Resolution
If you have concerns about personal data processing, contact customer support at nupu@nupu.eu. Unresolved disputes can be escalated to the Estonian Data Protection Inspectorate (info@aki.ee).